[Widget] Documentation iOS

Requirements

iOS 10.0+
minimum Xcode 11.4
Swift 5

Dependency

Alamofire
AlamofireImage
SwiftyJSON
QiscusCoreAPI
SDWebImage

Installation

CocoaPods

CocoaPods is a dependency manager for Cocoa projects. For usage and installation instructions, visit their website. To integrate QiscusMultichannelWidget into your Xcode project using CocoaPods, specify it in your Podfile:

pod 'QiscusMultichannelWidget', '~> 2.2.1'

How To Use

Initialization

In order to use QiscusMultichannelWidget, you need to initialize it with your AppID (YOUR_APP_ID). Get more information to get AppID from Qiscus Multichannel Chat page

let qiscusWidget = QiscusMultichannelWidget(appID: YOUR_APP_ID)

After the initialization, you can access all the widget's functions.

Set The User

Set UserId before start the chat, this is mandatory.

qiscusWidget.setUser(id: "UserId", displayName: "Cus Tom R", avatarUrl: "[https://customer.avatar-url.com](https://customer.avatar-url.com/)")

If you want to set user properties, you can set them by using this function, for example:

let userProp = [["key":"job","value":"development"],["key":"Location","value":"Yogyakarta"]]

qiscusWidget.setUser(id: "UserId", displayName: "Cus Tom R", avatarUrl: "[https://customer.avatar-url.com](https://customer.avatar-url.com/)", userProperties : userProp)

Get Login Status

User this function to check whether the user has already logged in.

qiscusWidget.isLoggedIn()

Start Chat

Use this function to start a chat.

qiscusWidget.initiateChat()
    .setRoomTitle(title: "TITLE".localized())
    .setRoomSubTitle(enableSubtitle: RoomSubtitle.enable, subTitle: "SUBTITLE".localized())
    .startChat { (chatViewController) in
        viewController.navigationController?.setViewControllers([viewController, chatViewController], animated: true)
}

Auto send message and Manual Send Message when open Chat

// 1
qiscusWidget.automaticSendMessage(textMessage: "testing automatic")
     
        
//2
let messageModel = QMessage()
messageModel.message = "testing automatic"
        
qiscusWidget.automaticSendMessage(qMessage: messageModel)
        
        
//3
qiscusWidget.manualSendMessage(textMessage: "testing manual")

Clear User

Use this function to clear the logged-in users.

qiscusWidget.clearUser()

Hide system message

configure system message visibility by calling setShowSystemMessage(isShowing: Bool).

qiscusWidget.initiateChat()
            ...
            .setShowSystemMessage(isShowing: false)
            ...
            .startChat { (chatViewController) in
                 viewController.navigationController?.setViewControllers([viewController, chatViewController], animated: true)
            }

Customization

We provide several functions to customize the User Interface.

Config

Use this method to configure the widget properties. Channel Id is an identity for each widget channel. If you have a specific widget channel that you want to integrate into the mobile in-app widget, you can add your channel_id when you do initiateChat.

Title	Description
setRoomTitle	Set room name base on customer's name or static default.
setRoomSubTitle
	setRoomSubTitle(RoomSubtitle.Enabled)
	setRoomSubTitle(RoomSubtitle.Disabled)
	setRoomSubTitle(RoomSubtitle.Editable, "Custom subtitle")
setHideUIEvent	Show/hide system event.
setAvatar
	setAvatar(Avatar.Enable)
	setAvatar(Avatar.Disabled)
setEnableNotification	Set enable app notification.
setChannelId(channelId: channel_id)	Use this function to set your widget channel Id

Color

No	Title	Description
1	setNavigationColor	Set navigation color.
2	setSendContainerColor	Set icon send border-color.
3	setFieldChatBorderColor	Set field chat border-color.
4	setSendContainerBackgroundColor	Set send container background-color.
5	setNavigationTitleColor	Set room title, room subtitle, and back button border color.
6	setSystemEventTextColor	Set system event text and border color.
7	setLeftBubbleColor	Set left bubble chat color (for: Admin, Supervisor, Agent).
8	setRightBubbleColor	Set right bubble chat color (Customer).
9	setLeftBubbleTextColor	Set left bubble text color (for: Admin, Supervisor, Agent).
10	setRightBubbleTextColor	Set right bubble text color (Customer).
11	setTimeLabelTextColor	Set time text color.
12	setTimeBackgroundColor	Set time background color.
13	setBaseColor	Set background color of the room chat.
14	setEmptyTextColor	Set empty state text color.
15	setEmptyBackgroundColor	Set empty state background color.

Push Notification

Follow these steps to set push notifications on your application

Create the Certificate Signing Request (CSR)

Open Keychain Access on your Mac (Applications -> Utilities -> Keychain Access)
Select Request a Certificate From a Certificate Authority

Fill User Email Address, Common Name (Example: John Doe Dev Key), and select the Saved to disk on Request is group

Create the Push Notification SSL certificate in Apple Developer site

Log in to the Apple Developer Member Center
Go to the Certificates, Identifiers & Profiles menu
Select Certificates**, **then click the Plus (+) button

Select Apple Push Notification service SSL (Sandbox & Production) and click continue.

Select AppID then click continue
Upload the CSR file (step 1) to complete this process
Download an SSL certificate
Double-click the file and register it to your login Keychain

Upload the p12 file to Qiscus dashboard

Click the Certificates category from the left menu, under the Keychain Access
Select the Push SSL certificate that you registered before
Right-click the certificate

Select export to save the file to your disk

Go to Qiscus Help page to submit your request
Full fill the requirements below:
- Email, Subject, and Description
- Select *Multichannel CS Chat *in Product Associated
- Select Multichannel Customer Service Chat in Category of Query
- Fill YOUR_APP_ID in Application ID
Click Submit

Note: This example is a production push notification certificate. You need to create a development push notification certificate and p12 file, then submit it as an attachment for Xcode users.

Register the device token to Multichannel Widget.

Create a class to hold the Widget. In this example, we will use a Singleton Object class called ChatManager that will wrap the QiscusMultichannelWidget functionalities. In this step, we will highlight the deviceToken registration and notification tap handling.

final  class  ChatManager {

    static let shared: ChatManager = ChatManager()

    lazy  var  qiscusWidget: QiscusMultichannelWidget = {
        return QiscusMultichannelWidget(appID: "YOUR_APP_ID")
    }()
    
    ...
    
    func register(deviceToken: Data?) {

        if let deviceToken = deviceToken {
            var tokenString: String = ""
            for i in 0..<deviceToken.count {
                tokenString += String(format: "%02.2hhx", deviceToken[i] as CVarArg)
            }
             //isDevelopment = true : for development or running from XCode
            //isDevelopment = false : release mode TestFlight or appStore
            self.qiscusWidget.register(deviceToken: tokenString, isDevelopment: false, onSuccess: { (response) in
                print("Multichannel widget success to register device token")
            }) { (error) in
                print("Multichannel widget failed to register device token")
            }
        }

    }

    func userTapNotification(userInfo : [AnyHashable : Any]) {

        self.qiscusWidget.tapNotification(userInfo: userInfo)
    }

    ...
}

In your app's AppDelegate, store your device token as a variable.

import  UserNotifications

@UIApplicationMain
class  AppDelegate:  UIResponder,  UIApplicationDelegate {

    func  application(_  application:  UIApplication, didFinishLaunchingWithOptions  launchOptions [UIApplication.LaunchOptionsKey:  Any]?) ->  Bool {
    
        // MARK : Setup Push Notification
        if  #available(iOS 10.0,  *) {
            // For iOS 10 display notification (sent via APNS)
            UNUserNotificationCenter.current().delegate  =  self
            let  authOptions:  UNAuthorizationOptions  = [.alert, .badge, .sound]
            UNUserNotificationCenter.current().requestAuthorization(
                options:  authOptions,
                completionHandler: {_,  _  in })
        } else {
            let  settings:  UIUserNotificationSettings  =
            UIUserNotificationSettings(types: [.alert, .badge, .sound],  categories:  nil)
            application.registerUserNotificationSettings(settings)
        }
          
        // MARK : register the app for remote notifications
        application.registerForRemoteNotifications()

        return  true
    }
 
    func  application(_  application:  UIApplication,  didRegisterForRemoteNotificationsWithDeviceToken  deviceToken:  Data) {

        ChatManager.shared.register(deviceToken:  deviceToken)
    }

    func  application(_  application:  UIApplication,  didReceiveRemoteNotification  userInfo: [AnyHashable  :  Any]) {
    
        ChatManager.shared.userTapNotification(userInfo: userInfo)
    } 
}

// [START ios_10_message_handling]
@available(iOS  10,  *)
extension  AppDelegate  :  UNUserNotificationCenterDelegate {
  
    // Receive displayed notifications for iOS 10 devices.
    func  userNotificationCenter(_  center:  UNUserNotificationCenter, willPresent  notification:  UNNotification, withCompletionHandler completionHandler: @escaping (UNNotificationPresentationOptions) ->  Void) {

        completionHandler([.alert, .sound])
    }

    func  userNotificationCenter(_  center:  UNUserNotificationCenter, didReceive  response:  UNNotificationResponse, withCompletionHandler  completionHandler: @escaping () ->  Void) {
    
        let  userInfo  =  response.notification.request.content.userInfo
        ChatManager.shared.userTapNotification(userInfo:  userInfo)
        completionHandler()
    }
}
// [END ios_10_message_handling]

Test the push notification from third party

Use the Easy APNs Provider tools

Note:

Follow steps 1 - 5 tools to test push notification. We use cert Apple Development IOS Push Service to test it

How to Run the Example

Get your APPID

Go to Qiscus Multichannel Chat page to register your email
Log in to Qiscus Multichannel Chat with yout email and password
Go to ‘Setting’ menu on the left bar
Look for ‘App Information’
You can find APPID in the App Info

Activate Qiscus Widget Integration

Go to ‘Integration’ menu on the left bar
Look for ‘Qiscus Widget’
Slide the toggle to activate the Qiscus widget

Run pod install

After cloning the example, you need to run this code to install all Cocoapods dependencies needed by the Example

pod install

Set YOUR_APP_ID in the Example

Open Example/ChatManager.swift
Replace the appId at line 21 with YOUR_ APP_ID (step 1)

lazy  var  qiscusWidget: QiscusMultichannelWidget = {
    return  QiscusMultichannelWidget(appID: "YOUR_APP_ID")
}()

Start Chat

The Example is ready to use. You can start to chat with your agent from the Qiscus Multichannel Chat dashboard.


Depends on:
Alamofire	>= 0
AlamofireImage	>= 0
SwiftyJSON	>= 0
QiscusCore	= 3.0.0-beta.17
SDWebImage	>= 0
SDWebImageWebPCoder	>= 0

QiscusMultichannelWidget 2.4.2

QiscusMultichannelWidget 2.4.2

QiscusMultichannelWidget 2.4.2

[Widget] Documentation iOS

Requirements

Dependency

Installation

CocoaPods

How To Use

Initialization

Set The User

Get Login Status

Start Chat

Auto send message and Manual Send Message when open Chat

Clear User

Hide system message

Customization

Config

Color

Push Notification

How to Run the Example