15.0.1

Release Date: 23-06-2023

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

15.0.0

Release Date: 09-05-2023

๐Ÿš€ Enhancements

Meet Fin ๐Ÿ‘‹ a breakthrough AI bot powered by GPT-4, OpenAI's most advanced AI model. Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.

Image Image Image

Fin...

Learn more ๐Ÿ‘‰ www.intercom.com/fin

14.1.0

Release Date: 04-04-2023

๐Ÿ› Bug Fixes

๐Ÿš€ Enhancements

14.0.7

Release Date: 03-02-2023

๐Ÿš€ Enhancements

14.0.6

Release Date: 11-01-2023

๐Ÿ› Bug Fixes

๐Ÿš€ Enhancements

14.0.5

Release Date: 22-12-2022

๐Ÿš€ Enhancements

14.0.4

Release Date: 12-12-2022

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

14.0.3

Release Date: 02-12-2022

๐Ÿ› Bug Fixes

๐Ÿš€ Enhancements

14.0.2

Release Date: 25-11-2022

๐Ÿ› Bug Fixes

14.0.1

Release Date: 16-11-2022

๐Ÿ› Bug Fixes

๐Ÿš€ Enhancements

14.0.0

Release Date: 4-11-2022

๐Ÿš€ Enhancements

In v14.0.0 of the Intercom mobile SDK!! Say hello to the most customizable Messenger. Ever. ๐Ÿ‘‹

๐Ÿ“ฑ New feature: Messenger

๐Ÿ‘‹๐Ÿผ Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

๐Ÿ“ฑ New feature: Tickets

Go beyond simple live chat โ€“ handle complex customer requests asynchronously.

Learn more about Intercom Messenger

Learn more about Intercom Tickets

๐Ÿ‘‰ Upgrade to the latest version of the mobile SDK today to use the feature on mobile.

As this is a major update, there are few API changes which are listed below:

Method - Swift Method - Obj-C Description
func present(_ space:Space) + (void)presentIntercom:(Space)space Open a specific space in intercom. (Home, Messages, HelpCenter)
func present() + (void)presentIntercom Open Intercom - defaults to the Home space
func presentContent(_ content: Content) + (void)presentContent:(IntercomContent *)content Present Intercom content. Valid content types are Article, Carousel, HelpCenter Collections

The following methods have also been fully deprecated:

Method - Swift
func presentMessenger()
func presentHelpCenter()
func presentHelpCenterCollections(collectionIds: [String])
func presentArticle(articleId: String)
func presentCarousel(carouselId: String )
func presentSurvey(surveyId: String)

You can find more information about migrating to v14.0.0 here

13.0.0

Release Date: 12-09-2022

๐Ÿš€ Enhancements

12.4.3

Release Date: 23-06-2022

๐Ÿ› Bug Fixes

12.4.2

Release Date: 20-06-2022

๐Ÿ› Bug Fixes

12.4.1

Release Date: 08-06-2022

๐Ÿ› Bug Fixes

12.4.0

Release Date: 31-05-2022

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

12.3.0

Release Date: 17-05-2022

๐Ÿš€ Enhancements

๐Ÿ–ผ๏ธ New Feature : Rich Push Messages

๐Ÿ‘‰ Upgrade to the latest version of the mobile SDK today to use this feature. Additionally, to set rich push messages on iOS, follow the instructions here.

Rich Push composer experience Rich Push customer experience

12.2.1

Release Date: 03-05-2022

๐Ÿ› Bug Fixes

12.2.0

Release Date: 26-04-2022

๐Ÿš€ Enhancements

12.1.1

Release Date: 22-02-2022

๐Ÿ› Bug Fixes

12.1.0

Release Date: 31-3-2022

๐Ÿš€ Enhancements

NOTE

Check out release v12.0.0 for details about Intercom's great new Surveys feature.

12.0.0

Release Date: 23-03-2022

๐Ÿš€ Enhancements

In v12.0.0 of the Intercom mobile SDK, weโ€™re introducing Intercom Surveys โ€” beautiful native in-product surveys to bring all your customer communication to one platform!!

Intercom Surveys Introduction

๐Ÿ“ฑ New feature: Intercom Surveys

๐Ÿ‘‹๐Ÿผ Meet Intercom Surveys - Donโ€™t just ask their opinion, act on it. Now, you can seamlessly capture and act on customer feedback and needs, all within Intercom. Intercom Surveys makes it quick and easy to create and send highly targeted, easily customisable in-product native survey - across web and mobile.

surveys gif 1 surveys gif 2

๐Ÿ‘‰ You will need to start a 14 day free trial or purchase the Surveys Add-On starting from $49 per month in order to set a survey live ๐Ÿ‘‰ Upgrade to the latest version of the mobile SDK today to use the feature on mobile. No additional integration work required.

Learn more about Intercom Surveys

Intercom_Surveys_Hype_Final.mp4
0110_Surveys-ProductFeedback-Engage-1x1_0322.mp4

11.2.0

Release Date: 04-03-2022

๐Ÿš€ Enhancements

11.1.2

Release Date: 04-02-2022

๐Ÿ› Bug Fixes

11.1.1

Release Date: 31-01-2022

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

11.1.0

Release Date: 19-01-2022

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

11.0.1

Release Date: 07-01-2022

๐Ÿ› Bug Fixes

11.0.0

Release Date: 06-01-2022

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

10.4.0

Release Date: 16-12-2021

๐Ÿš€ Enhancements

10.3.5

Release Date: 26-11-2021

๐Ÿ› Bug Fixes

10.3.4

Release Date: 19-11-2021

๐Ÿ› Bug Fixes

10.3.3

Release Date: 18-11-2021

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

10.3.2

Release Date: 09-11-2021

๐Ÿš€ Enhancements

๐Ÿ› Bug Fixes

10.3.1

Release Date: 01-11-2021

๐Ÿš€ Enhancements

10.3.0

Release Date: 22-09-2021

Reduce customer inquiries for your team and provide faster resolutions for your customers โ€“ without sacrificing a great experience. Weโ€™ve redesigned our Messenger with an integrated help center experience that increases customer engagement by up to 3x to help you deliver the best self-serve support.

๐Ÿš€ Enhancements

IMG_3473

10.2.0

Release Date: 20-09-2021

๐Ÿš€ Enhancements

10.1.4

Release Date: 08-09-2021

Bug Fixes

10.1.3

Release Date: 02-09-2021

Bug Fixes

10.1.2

Release Date: 01-09-2021

Bug Fixes

10.1.1

Release Date: 27-08-2021

10.1.0

Release Date: 20-08-2021

Enhancements

Bug Fixes

10.0.3

Release Date: 26-07-2021

Bug Fixes

10.0.2

Release Date: 12-07-2021

Improvements

Bug Fixes

10.0.1

Release Date: 22-06-2021

Bug Fixes

10.0.0

Release Date: 16-06-2021

Enhancements

We have redesigned the Help Center for mobile apps. โœจ

Bug Fixes

ios_-_help_center

9.3.6

Release Date: 06-05-2021

Bug Fixes

9.3.5

Release Date: 21-04-2021

Bug Fixes

9.3.4

Release Date: 15-04-2021

Bug Fixes

9.3.3

Release Date: 25-02-2021

Bug Fixes

9.3.2

Release Date: 22-02-2021

Bug Fixes

9.3.1

Release Date: 01-02-2021

Bug Fixes

9.3.0

Release Date: 28-01-2021

9.2.0

Release Date: 27-01-2021

9.1.1

Release Date: 19-01-2021

Bug Fixes

9.1.0

Release Date: 13-01-2021

9.0.0

Release Date: 16-12-2020

8.1.1

Release Date: 3-12-2020

Enhancements

Bug Fixes

8.1.0

Release Date: 10-11-2020

Enhancements

8.0.0

Release Date: 16-09-2020

Enhancements

7.1.3

Release Date: 01-09-2020

Enhancements

7.1.2

Release Date: 07-08-2020

Enhancements

Bug Fixes

7.1.1

Release Date: 06-07-2020

Enhancements

7.1.0

Release Date: 17-06-2020

In v7.1.0 of the Intercom mobile SDK, weโ€™re introducing a fantastic new mobile engagement feature called Mobile Carousels. Weโ€™ve also added support for closed conversations, as well as a number of fixes and performance improvements.

๐Ÿ“ฑ New Feature: Mobile Carousels

Bring your best features. We'll bring the spotlight. Use Mobile Carousels to connect with app users at every touchpointโ€”show them around, provide support, and highlight features you know they'll love.

Mobile Carousels are a multi-screen message designed to feel right at home in your mobile app.

Upgrade to the latest version of the mobile SDK today to use the feature. No additional integration work required.

Learn more about Mobile Carousels

Carousel - Made for mobile - Red

carousel_standard

Carousel - Permissions - iOS - Yellow

๐Ÿ“ฑ Closed Conversations

The mobile SDK now respects the prevent replies to closed conversations setting if you have it enabled. The text composer will be disabled for closed conversations, and your users will be able to start a new conversation if they need to. The UI updates in real time as the conversation takes place.

Closed Conversation

๐Ÿ“ฑ Improvements and bug fixes

We made a number of performance improvements and squashed a number of bugs in this release. This includes:

6.1.0

Release Date: 18-03-2020

Enhancements

Bug Fixes

6.0.2

Release Date: 26-02-2020

Bug Fixes

6.0.1

Release Date: 27-01-2020

Bug Fixes

6.0.0

Release Date: 24-10-2019

Enhancements

5.5.2

Release Date: 23-10-2019

Bug Fixes

5.5.1

Release Date: 17-09-2019

Bug Fixes

5.5.0

Release Date: 12-09-2019

Enhancements

Bug Fixes

5.4.1

Release Date: 22-07-2019

Enhancements

5.4.0

Release Date: 09-07-2019

New Feature ๐Ÿค–

Handle new conversations with Custom Bots to provide faster, more personal support at scale.

When a customer starts a conversation with you in the Messenger, theyโ€™ll be able to choose from suggested replies that youโ€™ve defined. They can clarify why theyโ€™re getting in touch, and provide extra info without needing to wait for a response, or take up your teamโ€™s time. Adding a bot to your inbound conversations enables your customers to self serve, and gives you a way to automatically collect some basic information about what your customers need, which otherwise your team would have to collect manually. ios-5-4-0-release

5.3.1

Release Date: 14-06-2019

Bug Fixes

5.3.0

Release Date: 29-04-2019

New Feature ๐Ÿค–

Deliver Custom Bots to your mobile app users to unlock growth across all platforms

Custom Bots can now be targeted specifically to your mobile app users! Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.

ios-5-3-0-release

Use our bots to provide better personalization at scale during critical moments of the customer lifecycle like when users first sign up for your app, or when they want to upgrade to a paid plan.

For more details on how to use Custom Bots on mobile, see our docs here.

Bug Fixes

5.2.1

Release Date: 11-02-2019

Bug Fixes

5.2

Release Date: 20-12-2018

Enhancements

Bug Fixes

5.1.10

Release Date: 27-11-2018

Bug Fixes

5.1.9

Release Date: 25-10-2018

Enhancements

5.1.8

Release Date: 02-10-2018

Bug Fixes

5.1.7

Release Date: 28-09-2018

Enhancements

Bug Fixes

5.1.6

Release Date: 14-09-2018

Enhancements

5.1.5

Release Date: 27-08-2018

Bug fixes

5.1.4

Release Date: 15-08-2018

Bug fixes

5.1.3

Release Date: 27-07-2018

Bug fixes

5.1.2

Release Date: 26-07-2018

Bug fixes

5.1.1

Release Date: 20-07-2018

Bug fixes

5.1.0

Release Date: 19-07-2018

Enable mobile users to help themselves with the new mobile SDK for iOS and Android ๐ŸŽ‰ ๐Ÿ˜ƒ

The new Intercom mobile SDK brings the Messenger Home to your mobile applications. This means you can add messenger apps that allow your users to self-serve instead of starting a conversation. Users can now quickly access relevant help articles, review pinned content, and view product status in real time โ€“ all from the messenger home screen.

ios-for-release-notes

Enhancements

We've deprecated some API methods in this release:

These deprecated methods will still work, but will be removed in a future release.

5.0.4 (2018-06-27)

Enhancements

Send apps in Messages โšก๐Ÿ“จโšก

Messages have always been a great way to welcome, onboard, and connect with people in your product and on your website. Now with apps in your messages, you can do even more. Embed apps right inside a message to drive actions, engage your audience, and grow your business.

Whether you need to gather customer feedback, schedule a sales call, or share your latest content, apps make it easy for people to take action within the message experience. And with the targeting capabilities of Intercom, you can make sure your message reaches the right person at the right time.

5.0.3 (2018-06-12)

Bug fixes

5.0.2 (2018-05-02)

Bug fixes

5.0.1 (2018-05-01)

Bug fixes

5.0.0 (2018-04-24)

Enhancements

The Business Messenger reimagined.

Messenger apps

Updated Design

Extendable platform

Messenger settings

4.1.10 (2018-04-19)

Bug Fixes

4.1.9 (2018-01-24)

Enhancements

4.1.8 (2017-12-20)

Bug fixes

4.1.7 (2017-12-14)

Bug fixes

4.1.6 (2017-12-13)

Bug fixes

4.1.5 (2017-12-11)

Enhancements

Bug fixes

4.1.4 (2017-11-29)

Bug fixes

Enhancements

4.1.3 (2017-10-26)

4.1.2 (2017-10-11)

Enhancements

4.1.1 (2017-10-06)

Bug fixes

4.1.0 (2017-10-06)

Bug fixes

Enhancements

4.0.3 (2017-09-20)

Bug fixes

Enhancements

4.0.2 (2017-09-08)

Enhancements

4.0.1 (2017-08-28)

Bug Fixes

4.0.0 (2017-08-25)

Enhancements

Bug Fixes

3.2.12 (2017-08-10)

Bug Fixes

3.2.11 (2017-08-04)

Bug Fixes

3.2.10 (2017-08-04)

Bug Fixes

Enhancements

3.2.9 (2017-07-11)

Bug Fixes

3.2.8 (2017-06-30)

Bug Fixes

Bug Fixes

3.2.7 (2017-06-28)

Bug Fixes

3.2.6 (2017-06-15)

Bug Fixes

3.2.5 (2017-05-25)

Bug Fixes

3.2.4 (2017-05-23)

Bug Fixes

3.2.3 (2017-05-22)

Bug Fixes

3.2.2 (2017-05-10)

Bug Fixes

3.2.1 (2017-05-02)

Bug Fixes

3.2.0 (2017-04-21)

Bug Fixes

Enhancements

3.1.5 (2017-04-14)

Bug Fixes

3.1.4 (2017-04-05)

Bug Fixes

3.1.3 (2017-03-29)

Bug Fixes

3.1.2 (2017-03-15)

Bug Fixes

Enhancements

3.1.1 (2017-03-01)

3.1.0 (2017-02-27)

3.0.25 (2017-02-07)

3.0.24 (2017-01-24)

Bug Fixes

3.0.23 (2017-01-20)

Bug Fixes

Enhancements

3.0.22 (2016-12-16)

3.0.21 (2016-12-06)

3.0.20 (2016-11-25)

3.0.19 (2016-11-18)

3.0.18 (2016-11-02)

3.0.17 (2016-10-19)

3.0.16 (2016-10-18)

3.0.15 (2016-10-14)

3.0.14 (2016-10-14)

3.0.13 (2016-10-7)

3.0.12 (2016-09-14)

3.0.11 (2016-08-31)

3.0.10 (2016-08-15)

3.0.9 (2016-08-08)

3.0.8 (2016-08-04)

3.0.7 (2016-08-02)

3.0.6 (2016-08-02)

3.0.5 (2016-07-29)

3.0.4 (2016-07-28)

3.0.3 (2016-07-25)

3.0.2 (2016-07-22)

3.0.1 (2016-07-22)

3.0.0 (2016-07-21)

Our new Messenger is out of beta! You can read all about the updated design and new functionality here. If you are upgrading from an older version of our Messenger you may want to change some of the methods you call. You can read about upgrading to the new version here.

Many issues have been fixed, including:

2.3.20 (2016-05-21)

2.3.20 (2016-05-11)

2.3.19 (2016-01-28)

2.3.18 (2015-12-21)

2.3.17 (2015-12-17)

2.3.16 (2015-11-27)

2.3.15 (2015-11-20)

2.3.14 (2015-11-18)

2.3.13 (2015-11-18)

2.3.12 (2015-11-13)

2.3.11 (2015-10-08)

2.3.10 (2015-09-28)

2.3.9 (2015-09-24)

2.3.8 (2015-09-23)

2.3.7 (2015-09-22)

2.3.6 (2015-09-22)

2.3.5 (2015-09-21)

2.3.4 (2015-09-18)

2.3.3 (2015-08-18)

2.3.2 (2015-08-04)

2.3.1 (2015-07-20)

2.3.0 (2015-06-24)

2.2.4 (2015-05-28)

2.2.3 (2015-05-12)

2.2.2 (2015-05-08)

2.2.1 (2015-03-03)

2.2 (2015-03-23)

2.1.1 (2015-03-10)

2.1 (2015-03-02)

2.0.7 (2014-12-19)

2.0.6 (2014-11-14)

2.0.5 (2014-10-24)

2.0.4 (2014-09-30)

2.0.3 (2014-09-19)

2.0.2 (2014-09-18)

2.0.1 (2014-09-18)

2.0.0 (2014-08-26)

1.1.9 (2014-08-05)

1.1.8 (2014-05-11)

1.1.6 (2014-01-07)

1.1.5 (2013-11-13)

1.1.4 (2013-10-04)

1.1.3 (2013-09-16)

1.1.2 (2013-09-10)

1.1.1 (2013-08-19)

1.1 (2013-08-14)

1.0.1 (2013-02-27)

1.0 (2013-02-05)